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Ideas
Status Shipped
Categories Bugs
Created by Patrik Grönman
Created on Nov 7, 2022

Scanner driver (edgeBroker.exe) leaks memory on the devices

TopDesk reference: T2022-11111
Reported by: and their AC100)Application version: 1.43.x
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Customer reported slow device (AC100) with unavailable RAM. Analyze showed that the memory was full of (probably) memory leaks from process edgeBroker.exe which is connected with Honeywell software / drivers used for controlling of the scanner.
The target of this task is more about investigation of the behavior of the scanner as it seems that the leak is happening after each scanning. There were tens of thousands of the small leaks by this process.
As a prerequisite we should obtain the standard image from Farbo (or at least the Honeywell software / driver for the scanner) and try to reproduce this in IPS office.

Severity:

major

Steps to reproduce:

In general unknown. Likely have standard CRIBWISE image or Honeywell software, do a lot of scanning of the bar codes / cards / etc. Observe available memory.

Affected customers:

possibly all with physical devices with Honeywell software installed.

Additional information:

Collected data has been uploaded to: 143946.zip

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